Welcome to Luxury Perfumes' returns and refunds page. Here you will find all the information you need to make a return and obtain a refund or exchange for your purchases from us.

Return and Refund Policy

We accept returns within 14 days from the date we receive the products. If you wish to make a return, please contact us by email at info@luxuryperfumes.it or by phone at +39 0815285440. You will need to provide your order number and a detailed description of the reason for return.

To be eligible for return, products must be in original, unused condition and in the original packaging, with all accessories and labels intact. Please ensure that the products are properly packaged for shipping to avoid damage during return transport.

Return Procedure

Once your return is confirmed, we will provide you with detailed instructions for returning the products. You will be responsible for the return shipping costs, unless the return is necessary due to an error on our part or defective products. We recommend that you use a traceable shipping service to ensure correct delivery.

As soon as we receive the returned products and verify that they comply with the return conditions, we will proceed with the refund or replacement of the products, at your discretion. The refund will be made using the same method of payment used for the original purchase, within a reasonable period.

Address for Returns

Please return the products to the following address:

LUXURY PERFUMES S.R.L.

Via Piano del Principe, 168/170

80040 - Poggiomarino (NA)

Please include a copy of your order confirmation or a note with your name, address and contact number to facilitate the return process.

Customer Care

Our customer care team is at your disposal to provide further information and support regarding returns and refunds. Contact us by email at info@luxuryperfumes.it or by phone at +39 0815285440. We will be happy to help you and answer all your questions.

Please read our return and refund policy carefully to understand all applicable details and conditions. Customise it to suit your needs and make sure you comply with current regulations on returns and consumer rights.

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